GadgetGuru receives a high volume of customer inquiries every day. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings to analyze past tickets and suggest replies, helping agents respond to customers quickly and accurately.
Deskhero's AI also aids in building GadgetGuru's knowledge base. It generates articles from uploaded files such as policies, manuals, and presentations, creating a robust and searchable knowledge base that improves the self-service experience for customers.
The website scraping feature of Deskhero is a boon for GadgetGuru. It scrapes data from GadgetGuru's website, feeding it into the AI. This ensures that the AI has the most up-to-date information, enabling it to provide accurate and relevant responses to customer inquiries.
GadgetGuru's agents also benefit from Deskhero's comprehensive search bar. The AI-enhanced search function uses embeddings from previous tickets, knowledge base articles, and scraped website data to deliver relevant search results quickly, helping agents resolve customer issues more efficiently.
Finally, GadgetGuru uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage Deskhero's AI capabilities across their entire customer support operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI help manage high volumes of customer inquiries?
Deskhero's AI uses OpenAI embeddings to analyze past tickets and suggest replies, helping agents respond to customers quickly and accurately.
How does Deskhero's AI enhance GadgetGuru's knowledge base?
Deskhero's AI generates articles from uploaded files such as policies, manuals, and presentations, creating a robust and searchable knowledge base that improves the self-service experience for customers.
How does Deskhero's website scraping feature benefit GadgetGuru?
Deskhero's website scraping feature scrapes data from GadgetGuru's website, feeding it into the AI. This ensures that the AI has the most up-to-date information, enabling it to provide accurate and relevant responses to customer inquiries.
* This article provides an example of how a fictive company in the Agents specialised in the sale of electronic goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
