TechSolutions deals with complex product queries and technical issues. To manage these effectively, they use Deskhero's AI capabilities to manage tickets. The AI analyzes past tickets using OpenAI embeddings and suggests replies, helping agents resolve issues faster and more accurately.
Deskhero's AI also plays a crucial role in building TechSolutions' knowledge base. It generates articles from various sources, including Word documents, PowerPoint presentations, and PDF files. This feature enables TechSolutions to maintain an extensive knowledge base that customers can use to find solutions independently.
With Deskhero's website scraping feature, TechSolutions ensures that their AI is always updated with the latest product information. This feature allows the AI to provide accurate and up-to-date responses to customer inquiries.
TechSolutions also benefits from Deskhero's comprehensive search bar. The AI-enhanced search function uses embeddings from previous tickets, knowledge base articles, and scraped website data to deliver relevant search results quickly.
Through Deskhero's REST API, TechSolutions integrates the platform with their existing systems. This seamless integration allows TechSolutions to utilize Deskhero's AI capabilities across their entire customer support operation, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI help manage complex product queries and technical issues?
Deskhero's AI analyzes past tickets using OpenAI embeddings and suggests replies, helping agents resolve complex issues faster and more accurately.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI generates knowledge base articles from various sources, including Word documents, PowerPoint presentations, and PDF files. This enables the maintenance of an extensive knowledge base for self-service.
How does Deskhero's website scraping feature benefit TechSolutions?
Deskhero's website scraping feature ensures that the AI is always updated with the latest product information, allowing it to provide accurate and up-to-date responses to customer inquiries.
* This article provides an example of how a fictive company in the Agents specialised in the sale of electronic goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
