MediTech Solutions receives a high volume of customer inquiries daily, ranging from product specifications, order status, to troubleshooting requests. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board features. The custom fields allow them to categorize and prioritize tickets based on urgency and topic.
The company also uses Deskhero's AI capabilities to generate suggested replies for common customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero provides relevant content suggestions that significantly reduce the time agents spend on each ticket.
Deskhero's comprehensive search bar feature, enhanced by AI, allows MediTech's agents to quickly find relevant information from their vast knowledge base and website data. This feature has proven to be invaluable when dealing with complex or technical inquiries that require detailed responses.
MediTech also takes advantage of Deskhero's custom email domains and user groups features to maintain a professional image and ensure that inquiries are directed to the right department. This has improved their response time and overall customer satisfaction.
By integrating Deskhero's REST API into their existing systems, MediTech has been able to automate several processes, further enhancing their helpdesk efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for common inquiries. This reduces the time agents spend crafting responses, thereby improving response time.
Can Deskhero handle complex or technical inquiries?
Yes, Deskhero's comprehensive search bar feature, enhanced by AI, allows agents to quickly find relevant information from a vast knowledge base and website data. This is particularly useful for handling complex or technical inquiries.
How does Deskhero maintain a professional image for the company?
Deskhero allows companies to use custom email domains for their customer support services. It also enables the creation of user groups, ensuring that inquiries are directed to the right department. These features contribute to maintaining a professional image.
* This article provides an example of how a fictive company in the Agents specialised in the sale of medical supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
