HealthEquip Distributors deals with a wide range of customer inquiries daily, including product availability, delivery status, and technical support requests. Using Deskhero's structured data lists and kanban board features, they can effectively manage these tickets and ensure timely responses.
The company leverages Deskhero's AI capabilities to provide quick and accurate responses to common customer inquiries. By utilizing OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as product manuals, Deskhero generates relevant content suggestions, reducing the time spent on each ticket.
HealthEquip also uses Deskhero's comprehensive search bar feature, powered by AI, to swiftly locate relevant information from their extensive knowledge base and website data. This feature is especially beneficial when dealing with technical inquiries that require detailed responses.
By using Deskhero's custom email domains and user groups features, HealthEquip maintains a professional image and ensures that inquiries are routed to the appropriate department. This has led to an improvement in their response time and overall customer satisfaction.
Furthermore, HealthEquip has integrated Deskhero's REST API into their existing systems, automating several processes and further enhancing their helpdesk efficiency.
How does Deskhero's AI capabilities help in providing quick responses?
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content suggestions for common inquiries. This significantly reduces the time spent on crafting responses, leading to quicker replies.
Can Deskhero handle technical inquiries?
Yes, Deskhero's comprehensive search bar feature, powered by AI, allows agents to swiftly locate relevant information from a vast knowledge base and website data. This is particularly useful for handling technical inquiries.
How does Deskhero contribute to maintaining a professional image?
Deskhero allows companies to use custom email domains for their customer support services. It also enables the creation of user groups, ensuring that inquiries are routed to the appropriate department. These features contribute to maintaining a professional image.
* This article provides an example of how a fictive company in the Agents specialised in the sale of medical supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
