Gourmet Foods Inc. receives numerous queries daily from customers, suppliers, and partners. Managing these queries was a challenge until they adopted Deskhero. With the platform's ticket management feature, they can now easily categorize, assign, and track all incoming queries.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of Gourmet Foods' customer support team. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content and generate suggested replies. This has reduced the time taken to respond to queries and improved customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. Whether it's a policy document, a product manual, or a previous ticket, the AI-powered search bar quickly finds the needed information.
The knowledge base feature of Deskhero is another boon for Gourmet Foods. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier to create and update the knowledge base, further improving the support team's efficiency.
Overall, the adoption of Deskhero and its advanced AI capabilities has transformed Gourmet Foods' customer support operations. The team can now handle more queries in less time, and with greater accuracy.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI embeddings to understand the context and content of your search. It then scans all available resources, including previous tickets, knowledge base articles, and uploaded files, to find the most relevant results.
Can the AI generate knowledge base articles from any file type?
Currently, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from your company's website.
* This article provides an example of how a fictive company in the Agents specialized in the sale of food products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
