PeatPro has a large customer base, which often leads to a high volume of support tickets. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Deskhero's AI also enhances search results, making it easier for PeatPro's support team to find relevant information quickly. This feature has been particularly useful when dealing with complex queries that require in-depth knowledge of the company's processes and products.
The company also uses Deskhero's structured data lists and custom fields to organize customer information. This allows the support team to have all necessary information at their fingertips when responding to tickets, further improving efficiency.
PeatPro has also benefited from Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for the company to share important information with customers. This has reduced the number of tickets related to common queries, as customers can find the information they need in the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled PeatPro to provide faster, more efficient customer support, leading to improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the search query. This makes it easier for support teams to find the information they need quickly.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy for companies to share important information with customers.
* This article provides an example of how a fictive company in the Agglomerating peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
