PeatMasters has a vast amount of information related to its products and processes, which can be difficult to manage. The company uses Deskhero's AI capabilities to organize this information and make it easily accessible to the support team.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping the support team answer customer queries quickly and accurately.
The company also uses Deskhero's structured data lists and custom fields to categorize customer information. This allows the support team to have a comprehensive view of each customer's history, enabling them to provide personalized support.
PeatMasters has found Deskhero's knowledge base feature particularly useful. The AI can generate articles from Word, PowerPoint, and PDF files, allowing the company to create a comprehensive knowledge base. This has not only improved internal knowledge management but also provided customers with a valuable resource for self-service support.
By leveraging Deskhero's advanced AI capabilities, PeatMasters has been able to improve knowledge management, enhance customer support, and increase overall efficiency.
How does Deskhero's AI help in managing knowledge?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is used to generate suggested replies and enhance search results, making it easier to manage and access information.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses structured data lists and custom fields to categorize customer information. This allows the support team to have a comprehensive view of each customer's history, enabling them to provide personalized support.
How does Deskhero's knowledge base feature provide self-service support?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to create a comprehensive knowledge base that customers can use for self-service support.
* This article provides an example of how a fictive company in the Agglomerating peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
