PeatGenius receives a high volume of support tickets daily. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping the support team resolve tickets quickly.
The company also uses Deskhero's structured data lists and custom fields to organize customer information. This allows the support team to understand each customer's history and provide personalized support.
Deskhero's AI also enhances search results, making it easier for PeatGenius's support team to find relevant information quickly. This feature has been particularly useful when dealing with complex queries that require detailed knowledge of the company's products and processes.
PeatGenius has also benefited from Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, and PDF files, allowing the company to create a comprehensive knowledge base. This has reduced the number of tickets related to common queries, as customers can find the information they need in the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled PeatGenius to streamline support processes, improve response times, and enhance customer experience.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is sent through OpenAI's ChatGPT to generate suggested replies, helping the support team resolve tickets quickly.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the search query. This makes it easier for support teams to find the information they need quickly.
How does Deskhero's knowledge base feature reduce the number of tickets?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to create a comprehensive knowledge base that customers can use to find information, reducing the number of tickets related to common queries.
* This article provides an example of how a fictive company in the Agglomerating peat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
