Aging Gracefully Services deals with a wide range of inquiries from clients, volunteers, and donors. The organization uses Deskhero's AI capabilities to manage these inquiries effectively. The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to inquiries.
The AI's advanced search capabilities have proven particularly useful for Aging Gracefully Services. The AI uses the embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This feature has enabled the organization to quickly find specific information in their vast data, improving their service delivery.
With Deskhero's AI, Aging Gracefully Services has automated the process of ticket management. The AI categorizes and prioritizes tickets based on urgency and topic, ensuring that critical issues are addressed promptly. This has resulted in improved client satisfaction and reduced workload for the helpdesk team.
Aging Gracefully Services also uses Deskhero's AI to scrape data from their website. This data is used to keep the knowledge base updated and provide accurate information to the clients. The AI can identify changes in the services or policies and update the knowledge base accordingly, saving valuable time for the helpdesk team.
In summary, Deskhero's AI capabilities have enabled Aging Gracefully Services to enhance their helpdesk efficiency, improve service delivery, and increase client satisfaction.
How does Deskhero's AI help in managing inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to generate suggested replies. This helps in quickly responding to inquiries and managing them effectively.
How does the AI improve the search capabilities?
The AI uses the embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the search results and helps in finding specific information quickly.
How does the AI keep the knowledge base updated?
The AI scrapes data from the company's website and identifies any changes in the services or policies. It then updates the knowledge base with this new information.
* This article provides an example of how a fictive company in the Aging and Disability Supportive Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
