FarmLogistics Inc. deals with a multitude of customer inquiries daily, from shipment status to logistical issues. To effectively handle these, they use Deskhero's ticket management system, which organizes and prioritizes tickets based on urgency and subject matter. The system also facilitates the formation of user groups, allowing for efficient task distribution within the support team.
The company utilizes Deskhero's advanced AI capabilities to provide prompt and precise responses to customer inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find pertinent content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly cutting down response times.
FarmLogistics also employs Deskhero's custom fields and structured data lists to collect specific details about each customer interaction. This information is used to tailor customer interactions and enhance overall customer satisfaction.
Deskhero's comprehensive search bar and REST API have been crucial in integrating the platform with FarmLogistics' existing systems. This smooth integration has made it easier for the support team to access necessary information without having to switch between different platforms.
By harnessing Deskhero's advanced AI capabilities, FarmLogistics Inc. has been able to enhance its customer support efficiency and service quality, resulting in improved customer satisfaction and loyalty.
How has Deskhero improved FarmLogistics' response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero integrate with FarmLogistics' existing systems?
Deskhero's comprehensive search bar and REST API allow for seamless integration with FarmLogistics' existing systems. This enables the support team to access necessary information without switching between different platforms.
How does Deskhero help personalize customer interactions?
Deskhero's custom fields and structured data lists capture specific information about each customer interaction. This data is used to personalize responses and improve overall customer satisfaction.
* This article provides an example of how a fictive company in the Agribusiness services (such as marketing, packaging, shipping & logistics) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
