AgriTech Solutions deals with complex queries related to their advanced farming technologies. The company used Deskhero to manage these queries efficiently, with the AI capabilities automating ticket categorization and prioritization, leading to faster resolution times.
The AI also helped in creating a robust knowledge base. By analyzing previous tickets, uploaded manuals, and scraped website data, the AI generated relevant articles that helped in addressing common queries, reducing the load on the customer support team.
Deskhero's AI also improved the search functionality of the knowledge base. Using OpenAI Embeddings, the AI suggested the most relevant content based on the user's query, making it easier for customers to find the information they were looking for.
Furthermore, the AI generated suggested replies for the customer support team, based on the analysis of previous tickets and knowledge base articles. This not only saved time for the team but also ensured consistent and accurate responses.
By leveraging Deskhero's AI capabilities, AgriTech Solutions was able to enhance their customer support services, providing effective solutions to their customers in a timely manner.
How did Deskhero improve AgriTech Solutions' ticket management?
Deskhero's AI automated the process of ticket categorization and prioritization, leading to faster resolution times.
How did Deskhero's AI enhance the knowledge base?
The AI analyzed previous tickets, uploaded manuals, and scraped website data to generate relevant articles for the knowledge base, reducing the load on the customer support team.
How did Deskhero's AI improve the search functionality?
Using OpenAI Embeddings, the AI suggested the most relevant content based on the user's query, making it easier for customers to find the information they were looking for.
* This article provides an example of how a fictive company in the Agricultural Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
