GreenGrow receives hundreds of queries daily from farmers seeking advice on crop disease management, soil testing, and weather forecasting. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero, GreenGrow was able to automate ticket management using AI, significantly reducing response times and increasing customer satisfaction.
The AI capabilities of Deskhero also allowed GreenGrow to create a comprehensive knowledge base. The AI analyzed previous tickets, uploaded files like policies, manuals, presentations, and scraped website data to generate relevant articles. This helped in reducing repetitive queries and empowered farmers with self-service options.
Deskhero's AI also enhanced the search functionality of the knowledge base. Using OpenAI Embeddings, the AI suggested relevant content based on the user's query, making it easier for farmers to find the information they needed.
Moreover, the AI generated suggested replies for the customer support team, based on the analysis of previous tickets and knowledge base articles. This not only improved the efficiency of the team but also ensured consistent and accurate responses.
Overall, by leveraging Deskhero's AI capabilities, GreenGrow was able to transform their customer support services, providing timely and effective solutions to their customers.
How did Deskhero improve GreenGrow's ticket management?
Deskhero automated the ticket management process using AI, reducing response times and increasing customer satisfaction.
How did Deskhero's AI enhance the knowledge base?
The AI analyzed previous tickets, uploaded files, and scraped website data to generate relevant articles for the knowledge base, reducing repetitive queries and providing self-service options.
How did Deskhero's AI improve the search functionality?
Using OpenAI Embeddings, the AI suggested relevant content based on the user's query, making it easier for users to find the information they needed.
* This article provides an example of how a fictive company in the Agricultural Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
