AgriMach Solutions manages a vast portfolio of agricultural machinery, making it challenging to handle customer inquiries effectively. The company uses Deskhero's AI capabilities to structure data lists and manage tickets efficiently. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
With the help of Deskhero's AI, AgriMach Solutions has been able to automate its response generation process. The AI system uses OpenAI's ChatGPT to generate suggested replies based on the embeddings, significantly reducing the time taken to respond to customer inquiries.
AgriMach Solutions also uses Deskhero's AI to enhance its search results. The AI system uses the embeddings to provide more relevant search results, making it easier for the customer support team to find the information they need quickly.
The company also leverages Deskhero's website scraping feature to keep its knowledge base updated with the latest information from manufacturers' websites. This ensures that the customer support team always has the most up-to-date information at their fingertips.
By leveraging Deskhero's advanced AI capabilities, AgriMach Solutions has been able to streamline its customer support operations, improve response times, and increase customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This helps in efficient ticket management and faster resolution of customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the embeddings to provide more relevant search results, making it easier for the customer support team to find the information they need quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI's ChatGPT to generate suggested replies based on the embeddings. This automates the response generation process and reduces the time taken to respond to customer inquiries.
* This article provides an example of how a fictive company in the Agricultural Machinery or Equipment Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
