FarmEquip Direct deals with a wide range of agricultural equipment, making it crucial to have an efficient customer support system. The company uses Deskhero's AI capabilities to manage user groups and custom fields, ensuring that customer inquiries are directed to the right team members.
The AI system at Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
FarmEquip Direct also uses Deskhero's AI to enhance its search results. By providing more relevant search results, the customer support team can quickly find the information they need, improving the overall customer support experience.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated. This ensures that the customer support team always has access to the latest information from manufacturers' websites.
By using Deskhero's advanced AI capabilities, FarmEquip Direct has been able to improve its customer support experience, provide faster responses, and maintain an up-to-date knowledge base.
How does Deskhero's AI help in managing user groups and custom fields?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This helps in efficient management of user groups and custom fields, ensuring that customer inquiries are directed to the right team members.
How does Deskhero's AI enhance the customer support experience?
Deskhero's AI enhances the customer support experience by providing more relevant search results and generating suggested replies. This enables the customer support team to respond to inquiries faster and more accurately.
How does Deskhero's website scraping feature help in maintaining an up-to-date knowledge base?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from manufacturers' websites. This ensures that the customer support team always has access to the most current information.
* This article provides an example of how a fictive company in the Agricultural Machinery or Equipment Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
