FarmFix Services handles a large volume of customer queries every day, from simple operational questions to intricate machinery repair requests. They use Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, significantly cutting down response times.
FarmFix Services utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring that critical issues are addressed immediately. This not only improves their service quality but also enhances customer satisfaction.
The company has an extensive knowledge base consisting of manuals, policies, and presentations. They use Deskhero's AI to generate articles from these files, providing customers with easy access to necessary information. This reduces the number of tickets and allows the support team to concentrate on more complex issues.
FarmFix Services leverages Deskhero's website scraping feature to keep abreast of the latest industry developments. The AI uses this data to enhance search results and provide more precise responses to customer inquiries.
Lastly, FarmFix Services uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth workflow and enabling them to fully utilize Deskhero's AI capabilities.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries, significantly reducing response times.
Can Deskhero's AI generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from various file types, including Word, PowerPoint, and PDF files. This helps customers easily find the information they need.
How does Deskhero's website scraping feature contribute to customer support?
Deskhero's website scraping feature allows the platform to stay updated with the latest industry news and trends. The AI uses this information to enhance search results and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Agricultural Machinery Operation & Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
