GreenField Mechanics receives a myriad of customer queries daily, from basic operational issues to complex machinery repairs. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, significantly reducing response times.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them manage their workload effectively and ensure that urgent issues are addressed promptly.
GreenField Mechanics has a comprehensive knowledge base, including manuals, policies, and presentations. They use Deskhero's AI to generate articles from these files, making it easy for customers to find the information they need. This reduces the number of tickets and frees up the support team to focus on more complex issues.
Deskhero's website scraping feature allows GreenField Mechanics to stay updated with the latest industry news and trends. The AI uses this information to enhance search results and provide more accurate responses to customer queries.
Finally, GreenField Mechanics uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless workflow and allows them to leverage the full potential of Deskhero's AI capabilities.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from various file types, including Word, PowerPoint, and PDF files. This makes it easy for customers to find the information they need.
How does Deskhero's website scraping feature enhance search results?
Deskhero's website scraping feature allows the platform to stay updated with the latest industry news and trends. The AI uses this information to enhance search results and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Agricultural Machinery Operation & Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
