FarmFix Services receives numerous repair requests and queries every day. Managing these manually was challenging and inefficient. With Deskhero's ticket management system, they could easily categorize, prioritize, and track each ticket. The kanban board provided a clear visual representation of all ongoing tasks, helping the team manage their workload effectively.
Deskhero's advanced AI capabilities transformed their customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduced the response time and improved the accuracy of the responses.
Deskhero's AI also enhanced the search functionality by using the same embeddings. This made it easier for the support team to find relevant information quickly, further improving their efficiency.
FarmFix Services also utilized Deskhero's custom fields and user groups features to personalize their service. They created custom fields for different types of machinery and issues, and set up user groups based on expertise. This ensured that each ticket was handled by the most suitable team member.
Overall, Deskhero's advanced AI capabilities have helped FarmFix Services improve their customer service efficiency, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then sends this information through OpenAI's ChatGPT to generate a suggested reply.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then uses this understanding to provide more relevant search results.
How does Deskhero improve customer service efficiency?
Deskhero improves customer service efficiency by automating ticket management, generating suggested replies, enhancing search results, and allowing personalization with custom fields and user groups. This reduces the workload of the service team and allows them to focus on more complex tasks.
* This article provides an example of how a fictive company in the Agricultural Machinery Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
