AgriMach Solutions receives hundreds of repair requests and inquiries daily. Managing these manually was time-consuming and prone to errors. With Deskhero's ticket management feature, they were able to categorize, prioritize, and track each ticket effectively. The kanban board provided a visual overview of all ongoing tasks, making it easier for the team to manage their workload.
The advanced AI capabilities of Deskhero revolutionized their customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduced the response time and improved the accuracy of the responses.
Deskhero's AI also enhanced the search results by using the same embeddings. This made it easier for the support team to find relevant information quickly, further improving their efficiency.
AgriMach Solutions also utilized Deskhero's custom fields and user groups features to personalize their support service. They created custom fields for different types of machinery and issues, and set up user groups based on expertise. This ensured that each ticket was handled by the most suitable team member.
Overall, Deskhero's advanced AI capabilities have helped AgriMach Solutions improve their customer support efficiency, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then sends this information through OpenAI's ChatGPT to generate a suggested reply.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then uses this understanding to provide more relevant search results.
How does Deskhero improve customer support efficiency?
Deskhero improves customer support efficiency by automating ticket management, generating suggested replies, enhancing search results, and allowing personalization with custom fields and user groups. This reduces the workload of the support team and allows them to focus on more complex tasks.
* This article provides an example of how a fictive company in the Agricultural Machinery Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
