FarmTech Distributors has a vast knowledge base consisting of product manuals, usage instructions, troubleshooting guides, and more. However, managing this information and making it easily accessible to both customers and support agents was a challenge. Deskhero's advanced AI capabilities have helped FarmTech overcome this challenge.
Deskhero uses OpenAI Embeddings to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This feature has allowed FarmTech to quickly and effortlessly expand their knowledge base, making it more comprehensive and useful.
Deskhero's AI also enhances the search results within the knowledge base. By understanding the context of the search query, it provides more relevant and accurate results. This feature has improved the usability of the knowledge base for both customers and support agents.
The AI-powered suggested replies feature of Deskhero has also been beneficial for FarmTech. By suggesting relevant responses based on the knowledge base and previous tickets, it has reduced the time taken by support agents to respond to customer queries.
Overall, Deskhero's AI capabilities have significantly improved the quality and accessibility of FarmTech's knowledge base, leading to better customer support and improved customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero uses OpenAI Embeddings to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This allows for quick and effortless expansion of the knowledge base.
How does Deskhero improve the search results within the knowledge base?
Deskhero's AI enhances the search results within the knowledge base by understanding the context of the search query and providing more relevant and accurate results.
How does the AI-powered suggested replies feature work in Deskhero?
The AI-powered suggested replies feature in Deskhero suggests relevant responses to customer queries based on the knowledge base and previous tickets. This reduces the time taken by support agents to respond to queries.
* This article provides an example of how a fictive company in the Agricultural Machinery Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
