GreenField Supplies receives a high volume of customer support tickets daily. Managing these tickets, prioritizing them based on urgency, and providing timely responses was a daunting task. With Deskhero, GreenField has been able to streamline their ticket management process, improving response times and customer satisfaction.
Deskhero's AI capabilities play a crucial role in this improvement. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This feature has significantly reduced the time taken by support agents to draft responses.
Deskhero's kanban board, combined with its AI capabilities, has been particularly beneficial for GreenField. It allows the support team to visualize the ticket workflow, track progress, and prioritize tasks. The AI-powered suggested replies further enhance this process by providing quick and relevant responses to tickets.
The custom fields feature of Deskhero has allowed GreenField to categorize tickets based on various parameters such as product type, issue type, etc. This categorization, combined with the AI-powered suggested replies, has helped the support team handle tickets more effectively.
Overall, Deskhero's advanced AI capabilities have revolutionized the way GreenField manages its customer support tickets, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries.
How does the kanban board work in Deskhero?
Deskhero's kanban board allows the support team to visualize the ticket workflow, track progress, and prioritize tasks. It helps in managing tickets more effectively.
How does Deskhero help in categorizing tickets?
Deskhero allows you to create custom fields to categorize tickets based on various parameters such as product type, issue type, etc. This helps in managing tickets more effectively.
* This article provides an example of how a fictive company in the Agricultural Machinery Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
