AgroEquip Wholesale receives numerous customer inquiries daily regarding product specifications, usage instructions, and troubleshooting. Previously, their customer support team struggled to manage these requests efficiently, leading to long response times and customer dissatisfaction. With Deskhero, they were able to streamline their helpdesk services, significantly reducing response times.
The advanced AI capabilities of Deskhero have been instrumental in this transformation. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero suggests relevant replies to customer queries. This feature has drastically reduced the time taken by support agents to draft responses, thereby improving efficiency.
Deskhero's comprehensive search bar, powered by AI, has also been a game-changer for AgroEquip Wholesale. It allows support agents to quickly find relevant information from the vast pool of data, including previous tickets, knowledge base articles, and uploaded files. This feature has significantly improved the accuracy of responses provided to customers.
The custom fields feature of Deskhero has allowed AgroEquip Wholesale to categorize tickets based on various parameters such as product type, issue type, etc. This categorization, combined with the AI-powered suggested replies, has enabled the support team to handle tickets more effectively.
Overall, Deskhero's advanced AI capabilities have transformed the way AgroEquip Wholesale manages its customer support, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant replies to customer queries.
How does the comprehensive search bar work in Deskhero?
The comprehensive search bar in Deskhero is powered by AI. It allows support agents to quickly find relevant information from the vast pool of data, including previous tickets, knowledge base articles, and uploaded files.
How does Deskhero help in categorizing tickets?
Deskhero allows you to create custom fields to categorize tickets based on various parameters such as product type, issue type, etc. This helps in managing tickets more effectively.
* This article provides an example of how a fictive company in the Agricultural Machinery Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
