AgriTech Solutions receives a high volume of support tickets daily. The company uses Deskhero's ticket management feature to organize and prioritize these tickets. The AI capabilities of Deskhero are used to analyze previous tickets and knowledge base articles to suggest potential responses to new tickets, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and track the status of each ticket. This allows for efficient management and resolution of issues, improving customer satisfaction.
AgriTech Solutions has a vast knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for support agents to find relevant information.
Deskhero's REST API is used by AgriTech Solutions to integrate the platform with their existing systems. This seamless integration ensures that all customer support data is centralized, improving the efficiency of their operations.
Finally, AgriTech Solutions uses Deskhero's user groups feature to assign tickets to specific teams based on the nature of the issue. This ensures that tickets are handled by the most qualified individuals, further improving response time and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest potential responses to new tickets. This reduces the time spent by support agents on researching and crafting responses.
How does Deskhero enhance search results?
Deskhero uses AI to scrape data from uploaded files and the knowledge base. This data is used to enhance search results, making it easier for support agents to find relevant information.
How does Deskhero improve the efficiency of customer support operations?
Deskhero provides features like ticket management, custom fields, structured data lists, and user groups that allow for efficient organization and tracking of support tickets. Additionally, its AI capabilities improve response time and enhance search results.
* This article provides an example of how a fictive company in the Agricultural Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
