GreenGrow Consultancy receives a wide range of queries from their clients. They use Deskhero's ticket management feature to organize and prioritize these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential responses, reducing the time spent by consultants on each query.
The consultancy uses Deskhero's custom fields and structured data lists to categorize and track the status of each ticket. This allows for efficient management and resolution of issues, improving client satisfaction.
GreenGrow Consultancy has a vast knowledge base, including various resources and guides for their clients. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for consultants to find relevant information quickly.
Deskhero's REST API is used by GreenGrow Consultancy to integrate the platform with their existing systems. This ensures that all client support data is centralized and easily accessible, improving the efficiency of their operations.
Finally, GreenGrow Consultancy uses Deskhero's user groups feature to assign tickets to specific teams based on the nature of the issue. This ensures that tickets are handled by the most qualified individuals, improving response time and client satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest potential responses to new tickets. This reduces the time spent by consultants on researching and crafting responses.
How does Deskhero enhance search results?
Deskhero uses AI to scrape data from the knowledge base and other resources. This data is used to enhance search results, making it easier for consultants to find relevant information quickly.
How does Deskhero improve the efficiency of customer support operations?
Deskhero provides features like ticket management, custom fields, structured data lists, and user groups that allow for efficient organization and tracking of support tickets. Additionally, its AI capabilities improve response time and enhance search results.
* This article provides an example of how a fictive company in the Agricultural Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
