Farmers' Aid receives numerous queries and requests for assistance from farmers daily. They use Deskhero's ticket management feature to handle these requests efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential responses, reducing the time spent by support agents on each ticket.
The organization uses Deskhero's custom email domains feature to ensure that all communication is branded and professional. This enhances their credibility and trust among the farming community.
Farmers' Aid has a comprehensive knowledge base, including various resources and guides for farmers. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for support agents to find relevant information quickly.
Deskhero's REST API is used by Farmers' Aid to integrate the platform with their existing systems. This ensures that all support data is centralized and easily accessible, improving the efficiency of their operations.
Finally, Farmers' Aid uses Deskhero's user groups feature to assign tickets to specific teams based on the nature of the issue. This ensures that tickets are handled by the most qualified individuals, improving response time and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest potential responses to new tickets. This reduces the time spent by support agents on researching and crafting responses.
How does Deskhero enhance search results?
Deskhero uses AI to scrape data from the knowledge base and other resources. This data is used to enhance search results, making it easier for support agents to find relevant information quickly.
How does Deskhero improve the efficiency of helpdesk services?
Deskhero provides features like ticket management, custom email domains, and user groups that allow for efficient organization and tracking of support tickets. Additionally, its AI capabilities improve response time and enhance search results.
* This article provides an example of how a fictive company in the Agricultural Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
