AgriConsult uses Deskhero's AI capabilities to manage a large volume of customer queries related to field assessment, crop rotation, and other agricultural consulting services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their vast database. This feature allows the customer support team to provide accurate and timely responses to complex customer queries.
AgriConsult has also benefited from Deskhero's website scraping feature. The AI scrapes useful information from various agricultural websites and integrates it into the company's knowledge base. This provides the customer support team with a rich source of up-to-date information to assist customers.
Deskhero's custom fields and structured data lists help AgriConsult categorize and organize customer queries. This makes it easier for the team to prioritize and manage tickets, resulting in improved efficiency and productivity.
Finally, AgriConsult uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier to manage and access.
How does Deskhero's AI improve the efficiency of AgriConsult's customer support?
Deskhero's AI improves efficiency by leveraging OpenAI Embeddings from various sources to generate suggested replies to customer queries. It also enhances the search functionality, making it easier to find relevant information quickly.
How does AgriConsult use Deskhero's website scraping feature?
AgriConsult uses Deskhero's website scraping feature to gather useful information from various agricultural websites. This information is integrated into their knowledge base, providing a rich source of up-to-date information for the customer support team.
How does Deskhero's REST API benefit AgriConsult?
Deskhero's REST API allows AgriConsult to integrate the platform with their existing systems. This ensures that all customer-related data is centralized, making it easier to manage and access.
* This article provides an example of how a fictive company in the Agriculture-related consulting services (field assessment, crop rotation, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
