CropWise uses Deskhero's AI capabilities to manage a large volume of customer queries related to their consulting services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only speeds up the response times but also ensures the accuracy of the information provided to the customers.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from their extensive database. This feature has greatly improved the efficiency of their customer support services, as the team can now provide accurate and timely responses to customer queries.
CropWise leverages Deskhero's website scraping feature to gather useful information from various agricultural websites. This information is integrated into the company's knowledge base, providing the customer support team with a wealth of up-to-date information to assist customers.
Deskhero's custom fields and structured data lists help CropWise categorize and manage customer queries. This makes it easier for the team to prioritize and handle tickets, leading to improved productivity.
Lastly, CropWise uses Deskhero's REST API to seamlessly integrate the platform with their existing systems. This ensures that all customer-related data is centralized and easily accessible, further improving the efficiency of their customer support services.
How does Deskhero's AI improve the efficiency of CropWise's customer support?
Deskhero's AI improves efficiency by using OpenAI Embeddings from various sources to generate suggested replies to customer queries. It also enhances the search functionality, making it easier to find relevant information quickly.
How does CropWise use Deskhero's website scraping feature?
CropWise uses Deskhero's website scraping feature to gather useful information from various agricultural websites. This information is integrated into their knowledge base, providing a rich source of up-to-date information for the customer support team.
How does Deskhero's REST API benefit CropWise?
Deskhero's REST API allows CropWise to integrate the platform with their existing systems. This ensures that all customer-related data is centralized, making it easier to manage and access.
* This article provides an example of how a fictive company in the Agriculture-related consulting services (field assessment, crop rotation, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
