FarmFresh Foods receives a multitude of queries daily regarding their food products, ingredients, and nutritional values. Using Deskhero's ticket management system, they can efficiently handle these inquiries, ensuring no customer is left unattended.
The company also utilizes Deskhero's AI capabilities to generate suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and nutritional guides, Deskhero can provide accurate and relevant responses, significantly reducing the time spent by support agents on each ticket.
FarmFresh Foods also benefits from Deskhero's comprehensive search bar. The advanced AI enhances search results, making it easier for support agents to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require in-depth knowledge of the company's products.
Deskhero's knowledge base is another valuable resource for FarmFresh Foods. The AI can generate articles from Word, PowerPoint, and PDF files, creating a rich and easily accessible source of information for both support agents and customers.
Finally, the custom fields and user groups features allow FarmFresh Foods to categorize tickets and assign them to the appropriate teams. This further streamlines the support process, ensuring that customers receive accurate and timely responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and nutritional guides. It analyzes this data to generate accurate and relevant responses to customer queries.
How does the comprehensive search bar work?
The search bar uses advanced AI to enhance search results. It analyzes all available data, including tickets, knowledge base articles, and uploaded files, to provide the most relevant information.
Can Deskhero's AI generate knowledge base articles from any type of file?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to create a comprehensive and easily accessible source of information.
* This article provides an example of how a fictive company in the Agriculture, food science, and nutrition research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
