AgriTech Solutions uses the AI capabilities of Deskhero to manage their vast knowledge base, which includes user manuals, troubleshooting guides, and product specifications. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The company also utilizes Deskhero's website scraping feature to stay updated with the latest agricultural news and trends. This information is used to enhance the knowledge base and provide more accurate and timely responses to customer queries.
AgriTech Solutions has customized their email domain and user groups using Deskhero. This has helped them to categorize their customer queries more efficiently and assign them to the right support personnel. The kanban board feature allows the team to track the progress of each ticket and ensure timely resolution.
Deskhero's REST API has enabled AgriTech Solutions to integrate their existing systems with the platform, ensuring seamless data flow and improved efficiency. The comprehensive search bar feature has made it easier for the support team to find relevant information quickly.
The use of Deskhero has resulted in a significant improvement in AgriTech Solutions' customer service metrics. The platform's AI capabilities have not only reduced response times but also improved the quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
What is the benefit of customizing email domains and user groups?
Customizing email domains and user groups helps in categorizing customer queries more efficiently. It ensures that queries are assigned to the right support personnel, leading to quicker resolution.
How does the comprehensive search bar feature improve customer service?
The comprehensive search bar feature makes it easier for the support team to find relevant information quickly. This leads to faster response times and more accurate answers to customer queries.
* This article provides an example of how a fictive company in the Agriculture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
