FarmFresh Produce uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes information about their products, farming practices, and delivery schedules. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, providing quick and accurate responses to customer queries.
The company also uses Deskhero's website scraping feature to gather information about market trends and competitor activities. This information is used to enhance their knowledge base and provide more informed responses to customer queries.
FarmFresh Produce has customized their email domain and user groups using Deskhero. This has helped them to categorize their customer queries more effectively and assign them to the appropriate support personnel. The kanban board feature allows the team to monitor the status of each ticket and ensure prompt resolution.
Deskhero's REST API has allowed FarmFresh Produce to integrate their existing systems with the platform, ensuring a smooth flow of data and improved operational efficiency. The comprehensive search bar feature has made it easier for the support team to find relevant information swiftly.
Since implementing Deskhero, FarmFresh Produce has seen a marked improvement in their customer service metrics. The platform's AI capabilities have not only reduced response times but also enhanced the quality of responses, resulting in increased customer satisfaction.
How does Deskhero's AI capabilities improve customer interaction?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, providing quick and accurate responses to customer queries.
What is the advantage of using Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to gather information about market trends and competitor activities. This information can be used to enhance the knowledge base and provide more informed responses to customer queries.
How does the comprehensive search bar feature improve operational efficiency?
The comprehensive search bar feature makes it easier for the support team to find relevant information quickly. This leads to faster response times and more accurate answers to customer queries, thereby improving operational efficiency.
* This article provides an example of how a fictive company in the Agriculture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
