AeroMed Global uses Deskhero's knowledge base feature to create a centralized repository of information. This includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. The AI-powered search bar makes it easy for both customers and staff to find the information they need quickly.
The company also uses Deskhero's advanced AI capabilities to manage customer queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's custom fields and structured data lists allow AeroMed Global to categorize and prioritize tickets effectively. This ensures that urgent requests, such as emergency evacuations, are attended to promptly. The kanban board provides a visual overview of all ongoing tasks, helping the team stay organized and focused.
AeroMed Global has also benefited from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration has improved their workflow and increased overall productivity.
With Deskhero, AeroMed Global has been able to improve their knowledge management and customer service. The advanced AI capabilities have not only reduced response times but also increased the accuracy of responses, leading to higher customer satisfaction.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This enhances the search results and makes it easier to find the required information.
Can Deskhero integrate with existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems for a seamless workflow.
How does Deskhero help manage urgent requests?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize tickets. This ensures that urgent requests are attended to promptly.
* This article provides an example of how a fictive company in the Air Ambulance and Medical Evacuation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
