AeroMed Global's customer support team handles a multitude of tickets daily, from simple inquiries to complex service requests. To manage these efficiently, AeroMed Global uses Deskhero's AI-powered ticket management system.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize incoming tickets. This allows the support team to quickly identify and respond to urgent and important requests, improving their service delivery.
Deskhero's AI capabilities also assist in generating suggested replies to tickets. By analyzing the content of the ticket and comparing it with the knowledge base and previous tickets, the AI system can suggest accurate and relevant responses. This significantly reduces the time taken to respond to tickets and ensures consistency in the responses.
In addition, the AI system enhances the search function within the ticket management system. When a support representative searches for a ticket or related information, the AI system provides the most relevant results, making it easier to find needed information.
By leveraging Deskhero's advanced AI capabilities, AeroMed Global has improved their ticket management efficiency, reduced response times, and enhanced their overall customer service.
How does Deskhero's AI system assist in ticket management?
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to categorize and prioritize incoming tickets. This allows the support team to quickly identify and respond to urgent and important requests.
How does the AI system generate suggested replies to tickets?
By analyzing the content of the ticket and comparing it with the knowledge base and previous tickets, the AI system can suggest accurate and relevant responses. This significantly reduces the time taken to respond to tickets.
How does the AI system enhance the search function within the ticket management system?
When a support representative searches for a ticket or related information, the AI system provides the most relevant results, making it easier to find needed information.
* This article provides an example of how a fictive company in the Air Ambulance Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
