SkyLife Rescue receives a high volume of inquiries daily, ranging from service details, pricing, insurance coverage, to emergency procedures. To manage these effectively, SkyLife Rescue uses Deskhero's AI capabilities to automatically generate knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files.
The AI-powered system scans through previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then used to create comprehensive and accurate responses to customer queries.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for information to assist a customer, the AI system provides the most relevant results based on the OpenAI Embeddings. This significantly reduces the time spent searching for information and increases the efficiency of the support team.
Furthermore, the AI system suggests replies to customer queries by leveraging the ChatGPT model. This not only speeds up the response time but also ensures consistency and accuracy in the responses provided to the customers.
By utilizing Deskhero's advanced AI capabilities, SkyLife Rescue has been able to improve its customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI system generate knowledge base articles?
Deskhero's AI system scans through previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then used to create comprehensive and accurate knowledge base articles.
How does the AI system enhance search results within the platform?
When a customer support representative searches for information to assist a customer, the AI system provides the most relevant results based on the OpenAI Embeddings. This significantly reduces the time spent searching for information.
How does the AI system suggest replies to customer queries?
The AI system suggests replies to customer queries by leveraging the ChatGPT model. This not only speeds up the response time but also ensures consistency and accuracy in the responses provided to the customers.
* This article provides an example of how a fictive company in the Air Ambulance Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
