AirFreight Solutions handles a large volume of customer queries and complaints daily. With Deskhero, they are able to manage these efficiently using the structured data lists and custom fields features. The AI capabilities of Deskhero help in categorizing these queries and complaints for easy tracking and resolution.
The AI also assists in generating responses for the support team. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero finds relevant content and generates appropriate responses. This significantly reduces the response time and improves the quality of support.
AirFreight Solutions also leverages Deskhero's website scraping feature to keep their knowledge base current. The AI scans the internet for any new developments in the air cargo handling industry and updates the knowledge base. This ensures that the support team is always equipped with the most recent information.
Deskhero's AI-powered search bar enhances the search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files. This enables the support team to find the necessary information to resolve tickets swiftly and effectively.
Lastly, AirFreight Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to fully utilize the benefits of Deskhero without changing their existing processes.
How does Deskhero's AI assist in handling customer queries and complaints?
Deskhero's AI categorizes customer queries and complaints for easy tracking and resolution. It also generates appropriate responses by finding relevant content from the knowledge base, previous tickets, and uploaded files.
How does Deskhero keep the knowledge base current?
Deskhero uses its website scraping feature to scan the internet for any new developments in the air cargo handling industry and updates the knowledge base.
How does Deskhero enhance search results?
Deskhero's AI-powered search bar finds the most relevant content from the knowledge base, previous tickets, and uploaded files, enhancing the search results.
* This article provides an example of how a fictive company in the Air cargo handling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
