SkyCargo receives hundreds of support tickets daily. With Deskhero, they are able to manage these tickets effectively using the kanban board and user groups features. The AI capabilities of Deskhero help in sorting and prioritizing these tickets based on urgency and relevance.
The AI also helps in generating suggested replies for the support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero is able to find relevant content and generate suitable responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
SkyCargo also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scans the web for any new information related to air cargo handling services and updates the knowledge base accordingly. This ensures that the support team always has the latest information at their fingertips.
Deskhero's comprehensive search bar powered by AI enhances the search results by finding the most relevant content from the knowledge base, previous tickets, and uploaded files. This makes it easier for the support team to find the information they need to resolve tickets quickly and efficiently.
Finally, SkyCargo uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI sorts and prioritizes support tickets based on urgency and relevance. It also generates suggested replies by finding relevant content from the knowledge base, previous tickets, and uploaded files.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to scan the web for any new information related to air cargo handling services and updates the knowledge base accordingly.
How does Deskhero enhance search results?
Deskhero's comprehensive search bar powered by AI finds the most relevant content from the knowledge base, previous tickets, and uploaded files, enhancing the search results.
* This article provides an example of how a fictive company in the Air cargo handling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
