AirCargo Solutions' customers often use the company's online platform to search for information related to their cargo. However, the company was struggling to provide relevant search results. With Deskhero's advanced AI capabilities, AirCargo Solutions can now provide more relevant and comprehensive search results, improving customer experience.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results, providing customers with the most relevant and accurate information.
Deskhero's AI capabilities also help AirCargo Solutions to automate customer interactions. The AI uses OpenAI's ChatGPT to generate suggested replies based on the content found through OpenAI Embeddings. This has allowed AirCargo Solutions to provide quick and accurate responses to customer queries, reducing the workload of their customer support team.
Furthermore, Deskhero's REST API allows AirCargo Solutions to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
Overall, Deskhero's advanced AI capabilities have helped AirCargo Solutions to improve their search results, automate customer interactions, and enhance overall customer experience.
How does Deskhero enhance search results?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results, providing customers with the most relevant and accurate information.
How does Deskhero automate customer interactions?
Deskhero uses OpenAI's ChatGPT to generate suggested replies based on the content found through OpenAI Embeddings. This allows for quick and accurate responses to customer queries, reducing the workload of the customer support team.
How does Deskhero's REST API improve efficiency?
Deskhero's REST API allows companies to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Air Cargo Handling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
