SkyFreight receives numerous customer queries daily regarding cargo tracking, pricing, and scheduling. Managing these queries manually was time-consuming and prone to errors. With Deskhero's AI-powered ticket management system, SkyFreight can now automatically categorize and prioritize tickets based on their urgency and relevance, significantly reducing response times.
The AI capabilities of Deskhero also help SkyFreight to generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. This feature has made it easier for SkyFreight to create a comprehensive knowledge base that customers can refer to for common queries, reducing the number of tickets generated.
Deskhero's advanced AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has not only improved the efficiency of SkyFreight's customer support team but also enhanced the accuracy of responses provided to customers.
Furthermore, Deskhero's website scraping feature allows SkyFreight to keep their knowledge base updated with the latest information from relevant websites. This ensures that customers always have access to the most recent and accurate information.
Overall, Deskhero's advanced AI capabilities have enabled SkyFreight to streamline their customer support services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system categorizes and prioritizes tickets based on their urgency and relevance. It uses AI to understand the content of the tickets and assigns them to the appropriate department or individual.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. The AI capabilities of Deskhero extract relevant information from these sources to create comprehensive articles.
How does Deskhero ensure the accuracy of responses provided to customers?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, ensuring the accuracy of responses.
* This article provides an example of how a fictive company in the Air Cargo Handling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
