AirCargo Solutions uses Deskhero's advanced AI capabilities to generate structured data lists from its vast repository of Word, PowerPoint, and PDF files. This allows the customer support team to quickly find relevant information when handling customer inquiries.
The company uses Deskhero's custom email domains and user groups to categorize and prioritize tickets. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
Deskhero's AI capabilities also come into play in ticket management. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the system can suggest potential solutions to new tickets. This significantly reduces the time spent on resolving issues and enhances the efficiency of the customer support team.
Furthermore, AirCargo Solutions uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest industry standards and regulations. The AI-powered search bar makes it easy for the support team to find relevant content from the scraped data.
Finally, AirCargo Solutions uses Deskhero's REST API to integrate the platform with its existing systems. This ensures seamless data exchange between different applications, further enhancing the efficiency of the company's operations.
How does Deskhero's AI capabilities improve ticket management at AirCargo Solutions?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets and knowledge base articles to suggest potential solutions to new tickets. This significantly reduces the time spent on resolving issues and enhances the efficiency of the customer support team.
How does AirCargo Solutions keep its knowledge base up-to-date?
AirCargo Solutions uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest industry standards and regulations.
How does AirCargo Solutions integrate Deskhero with its existing systems?
AirCargo Solutions uses Deskhero's REST API to integrate the platform with its existing systems. This ensures seamless data exchange between different applications.
* This article provides an example of how a fictive company in the Air Cargo Loading and Unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
