Global Air Freight uses Deskhero's advanced AI capabilities to generate structured data lists from its extensive collection of manuals, policies, and procedures. This allows the helpdesk team to quickly access relevant information when handling customer inquiries.
With Deskhero's custom fields and user groups, Global Air Freight is able to categorize and prioritize tickets based on their urgency and relevance. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
The AI capabilities of Deskhero also come into play in ticket management. By leveraging OpenAI embeddings from previous tickets, the system can suggest potential solutions to new tickets. This significantly reduces the time spent on resolving issues and enhances the efficiency of the helpdesk team.
Furthermore, Global Air Freight uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest industry standards and regulations. The AI-powered search bar makes it easy for the helpdesk team to find relevant content from the scraped data.
Finally, Global Air Freight uses Deskhero's REST API to integrate the platform with its existing systems. This ensures seamless data exchange between different applications, further enhancing the efficiency of the company's operations.
How does Deskhero's AI capabilities improve ticket management at Global Air Freight?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets to suggest potential solutions to new tickets. This significantly reduces the time spent on resolving issues and enhances the efficiency of the helpdesk team.
How does Global Air Freight keep its knowledge base up-to-date?
Global Air Freight uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest industry standards and regulations.
How does Global Air Freight integrate Deskhero with its existing systems?
Global Air Freight uses Deskhero's REST API to integrate the platform with its existing systems. This ensures seamless data exchange between different applications.
* This article provides an example of how a fictive company in the Air Cargo Loading and Unloading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
