AirCargo Express maintains a vast knowledge base to help customers find answers to their queries without needing to contact customer support. With Deskhero, AirCargo Express can automatically generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This ensures that their knowledge base is always up-to-date and comprehensive.
Deskhero's AI capabilities also enhance the search functionality of the knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides more relevant search results, making it easier for customers to find the information they need.
Additionally, Deskhero's AI can generate suggested replies based on the knowledge base content. This not only helps customer service representatives to provide quick and accurate responses but also guides customers using the self-service portal.
AirCargo Express also uses Deskhero's REST API to integrate the platform with their customer portal. This allows customers to access the knowledge base directly from the portal, enhancing their self-service experience.
Overall, Deskhero has helped AirCargo Express to enhance their knowledge base, improve customer self-service, and reduce the load on their customer support team.
How does Deskhero help in maintaining the knowledge base?
Deskhero can automatically generate knowledge base articles from word, powerpoint, pdf files, and scrape data from the website. This ensures that the knowledge base is always up-to-date and comprehensive.
How does Deskhero enhance the search functionality of the knowledge base?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with the customer portal?
Yes, Deskhero provides a REST API that allows it to be integrated with the customer portal. This enhances the customer's self-service experience.
* This article provides an example of how a fictive company in the Air cargo services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
