GlobalFly Cargo receives numerous customer queries daily via various channels. With Deskhero's AI-powered ticket management system, GlobalFly Cargo can handle these queries efficiently, ensuring that no customer query goes unanswered.
Deskhero's AI capabilities also help GlobalFly Cargo to personalize their customer communication. By leveraging OpenAI Embeddings from previous tickets, the AI can understand the context of the query and generate a personalized response. This not only improves the quality of the response but also enhances the customer's experience.
GlobalFly Cargo also uses Deskhero's AI to enhance their search functionality. The AI-powered comprehensive search bar allows the customer service team to quickly find relevant information from the knowledge base, uploaded files, and scraped website data. This leads to faster resolution of customer queries and improved customer satisfaction.
By integrating Deskhero with their existing systems using the REST API, GlobalFly Cargo can leverage the platform's advanced AI capabilities across their entire customer service operation. This seamless integration has helped GlobalFly Cargo to improve their customer communication and enhance customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped GlobalFly Cargo to provide a superior customer service experience, leading to increased customer loyalty.
How does Deskhero's AI personalize customer communication?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to understand the context of the query and generate a personalized response. This improves the quality of the response and enhances the customer's experience.
How does Deskhero enhance the search functionality?
Deskhero's AI-powered comprehensive search bar allows the customer service team to quickly find relevant information from the knowledge base, uploaded files, and scraped website data. This leads to faster resolution of customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems seamlessly. This enables companies to leverage Deskhero's advanced AI capabilities across their entire customer service operation.
* This article provides an example of how a fictive company in the Air cargo services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
