SkyFreight receives a high volume of customer queries daily, ranging from shipment tracking to service inquiries. With Deskhero's AI-powered ticket management system, SkyFreight can automatically categorize these tickets based on their content, ensuring that they are directed to the right department for a quicker response.
The AI capabilities of Deskhero also help SkyFreight to generate suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can provide accurate and relevant responses, reducing the time spent by customer service representatives on routine questions.
Deskhero's comprehensive search bar powered by AI allows SkyFreight's customer service team to quickly find relevant information from the knowledge base, uploaded files like policies/manuals/presentation, and scraped website data. This feature significantly reduces the time spent on searching for information, leading to faster resolution of customer queries.
SkyFreight also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows SkyFreight to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflow.
Overall, Deskhero has helped SkyFreight to improve their customer support efficiency and enhance their customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes incoming tickets based on their content and directs them to the appropriate department. This ensures a quicker response and resolution time.
How does Deskhero generate suggested replies?
Deskhero leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate accurate and relevant responses for common queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems seamlessly.
* This article provides an example of how a fictive company in the Air cargo services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
