AirFreight Express handles a large volume of customer queries daily. Prior to using Deskhero, their customer support team had to manually search for information to respond to these queries. However, with Deskhero's AI capabilities, the platform automatically suggests replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the response time, leading to improved customer satisfaction.
The AI-powered comprehensive search bar has also made it easier for AirFreight Express's customer support team to find relevant information. The search results are more accurate and relevant, thanks to OpenAI Embeddings used by Deskhero. This has improved the overall efficiency of the team.
Deskhero's AI capabilities have also been beneficial in managing AirFreight Express's knowledge base. The platform can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This has made it easier for the team to maintain their knowledge base, ensuring that customers always have access to the most current information.
In addition, AirFreight Express has been able to customize Deskhero to suit their needs. They have created custom fields and user groups, and even used their own email domain. This has not only improved the efficiency of their customer support but also enhanced their brand image.
In conclusion, Deskhero's AI capabilities have greatly improved AirFreight Express's customer experience, making it more efficient, accurate, and customer-friendly.
How does Deskhero's AI capabilities help in reducing response time?
Deskhero's AI capabilities automate the process of finding relevant information to respond to customer queries. It suggests replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time taken to respond to queries, thereby reducing the overall response time.
How does Deskhero enhance the search functionality?
Deskhero uses OpenAI Embeddings to enhance the search functionality. It makes the search results more accurate and relevant, improving the efficiency of the customer support team.
Can Deskhero be customized according to the needs of the company?
Yes, Deskhero allows companies to create custom fields and user groups, use their own email domain, and more. This helps in improving the efficiency of customer support and enhancing the brand image.
* This article provides an example of how a fictive company in the Air cargo transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
