SkyCargo receives numerous queries daily regarding shipment status, pricing, and other related concerns. Previously, their customer support team had to manually search for relevant information in their database to respond to these queries. With Deskhero's AI capabilities, the platform can automatically suggest replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time taken to respond to customer queries.
The AI-powered comprehensive search bar has also enhanced the ability of SkyCargo's customer support team to find relevant information quickly. The search results are more accurate and relevant, thanks to OpenAI Embeddings used by Deskhero. This has improved the overall productivity of the team.
Deskhero's AI capabilities have also been instrumental in managing SkyCargo's knowledge base. The platform can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This has made it easier for the team to create and update their knowledge base, ensuring that customers always have access to the most up-to-date information.
Moreover, SkyCargo has been able to customize Deskhero according to their needs. They have created custom fields and user groups, and even used their own email domain. This has not only improved the efficiency of their customer support but also enhanced their brand image.
Overall, Deskhero's AI capabilities have transformed SkyCargo's customer support, making it more efficient, effective, and customer-friendly.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities automate the process of finding relevant information to respond to customer queries. It suggests replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time taken to respond to queries and improves the accuracy of responses.
How does Deskhero enhance the search functionality?
Deskhero uses OpenAI Embeddings to enhance the search functionality. It makes the search results more accurate and relevant, improving the productivity of the customer support team.
Can Deskhero be customized according to the needs of the company?
Yes, Deskhero allows companies to create custom fields and user groups, use their own email domain, and more. This helps in improving the efficiency of customer support and enhancing the brand image.
* This article provides an example of how a fictive company in the Air cargo transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
