AirCargo Express deals with a high volume of customer queries every day. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to resolve queries.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature enables the support team of AirCargo Express to quickly find relevant information, improving their productivity and efficiency.
The AI capabilities of Deskhero also allow AirCargo Express to deliver personalized customer experiences. The AI analyzes customer data to identify patterns and trends, enabling the support team to understand customer needs better and provide personalized solutions.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature helps AirCargo Express to maintain an up-to-date knowledge base, ensuring that the support team always has the latest information at their disposal.
In conclusion, Deskhero's advanced AI capabilities have enabled AirCargo Express to enhance their customer service, improve efficiency, and deliver personalized experiences.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This helps in managing queries efficiently and reducing resolution times.
How does Deskhero's AI deliver personalized customer experiences?
Deskhero's AI analyzes customer data to identify patterns and trends. This enables the support team to understand customer needs better and provide personalized solutions.
How does Deskhero's AI help in maintaining an updated knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This helps in keeping the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Air cargo transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
