SkyFreight receives numerous queries daily from clients regarding shipment status, pricing, and other services. Managing these queries was a significant challenge until they integrated Deskhero. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to customer queries, drastically reducing response times.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature allows SkyFreight's support team to quickly find relevant information, improving their efficiency and productivity.
The custom fields and structured data lists features of Deskhero allow SkyFreight to organize customer data effectively. The AI capabilities of Deskhero further enhance this by identifying patterns and trends in the data, providing valuable insights for the support team.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files, making it easy for SkyFreight to maintain an up-to-date knowledge base. This feature not only saves time but also ensures that the support team always has the latest information at their fingertips.
Overall, Deskhero's advanced AI capabilities have transformed SkyFreight's customer support services, making them more efficient and responsive.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to customer queries. This significantly reduces the time taken to respond to queries.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This allows the support team to quickly find relevant information.
How does Deskhero's AI help in maintaining an up-to-date knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Air cargo transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
