SkyHigh Charters receives numerous customer queries daily. They range from booking inquiries, flight status, pricing, and special requests. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response time.
The company also uses Deskhero's AI capabilities to enhance search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to provide the most relevant results. This feature has made it easier for customers to find the information they need without having to contact customer support.
Deskhero's custom fields and structured data lists have allowed SkyHigh Charters to organize their customer data better. This feature, combined with the AI's ability to analyze data patterns, has helped the company identify common customer issues and address them proactively.
SkyHigh Charters also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and made it easier for them to manage customer support across multiple channels.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Charters to improve their customer support, reduce response time, and enhance their service delivery.
How has Deskhero's AI improved SkyHigh Charters' response time?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This feature has significantly reduced the time it takes for SkyHigh Charters to respond to customer inquiries.
How does Deskhero enhance search results?
When customers use the search bar, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This feature has made it easier for customers to find the information they need without having to contact customer support.
How has Deskhero helped SkyHigh Charters identify common customer issues?
Deskhero's custom fields and structured data lists, combined with the AI's ability to analyze data patterns, have helped SkyHigh Charters identify common customer issues and address them proactively.
* This article provides an example of how a fictive company in the Air charter services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
