JetStream Services receives a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the workload on their helpdesk team.
JetStream Services also uses Deskhero's AI capabilities to enhance search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to provide the most relevant results. This feature has reduced the number of tickets raised, as customers can find the information they need independently.
Deskhero's user groups and kanban board features have allowed JetStream Services to organize their helpdesk team better. The AI's ability to analyze data patterns has helped the company assign tickets to the most suitable team members, improving their overall efficiency.
JetStream Services also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and made it easier for them to manage customer support across multiple channels.
Overall, Deskhero's advanced AI capabilities have enabled JetStream Services to improve their helpdesk efficiency, reduce the number of tickets raised, and deliver superior customer service.
How has Deskhero's AI improved JetStream Services' helpdesk efficiency?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This feature has significantly reduced the workload on JetStream Services' helpdesk team.
How does Deskhero reduce the number of tickets raised?
When customers use the search bar, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This feature has reduced the number of tickets raised, as customers can find the information they need independently.
How has Deskhero helped JetStream Services assign tickets more effectively?
Deskhero's user groups and kanban board features, combined with the AI's ability to analyze data patterns, have helped JetStream Services assign tickets to the most suitable team members, improving their overall efficiency.
* This article provides an example of how a fictive company in the Air charter services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
