FrostLine Services deals with a large number of support tickets daily. With Deskhero's advanced AI capabilities, they can manage these tickets more efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The custom fields feature of Deskhero allows FrostLine Services to categorize tickets based on specific criteria such as the type of air conditioner, installation issues, or maintenance queries. This helps in prioritizing and assigning tickets to the right team members, improving response times and customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the OpenAI embeddings to provide the most relevant articles, reducing the need for customers to raise support tickets.
With the REST API, FrostLine Services has integrated Deskhero with their existing CRM and ERP systems. This provides a unified view of customer interactions and helps in providing personalized customer service.
Overall, Deskhero's AI capabilities have helped FrostLine Services improve their customer service efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in managing support tickets more efficiently and reduces response times.
How does Deskhero's AI enhance search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses the OpenAI embeddings to provide the most relevant articles. This reduces the need for customers to raise support tickets.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate it with other systems such as CRM and ERP. This provides a unified view of customer interactions and helps in providing personalized customer service.
* This article provides an example of how a fictive company in the Air Conditioning Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
