ChillAir Systems was facing challenges in handling the increasing volume of customer queries and complaints. They turned to Deskhero's AI-powered platform to manage tickets and improve their customer service efficiency.
The AI capabilities of Deskhero provided ChillAir Systems with suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies/manuals/presentations. This feature significantly reduced the time taken to respond to customer queries and improved overall customer satisfaction.
Deskhero's AI also enhanced the search results, making it easier for the customer support team to find relevant information quickly. As a result, ChillAir Systems was able to handle more customer queries in less time, improving their service efficiency.
ChillAir Systems also leveraged Deskhero's REST API to integrate the platform with their existing systems, further enhancing their customer support process. The company also used the custom fields feature to tailor the platform to their specific needs.
In conclusion, Deskhero's AI capabilities have significantly improved ChillAir Systems' customer support efficiency, leading to higher customer satisfaction and improved business performance.
How did Deskhero's AI capabilities improve ChillAir Systems' customer service efficiency?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to respond to customer queries and improves overall customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier for the customer support team to find relevant information quickly.
Can Deskhero be tailored to specific needs?
Yes, Deskhero provides a custom fields feature that allows the platform to be tailored to specific needs.
* This article provides an example of how a fictive company in the Air Conditioning Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
