FreezeFlow Industries was grappling with the challenge of managing a high volume of customer queries and complaints. They chose Deskhero's AI-powered platform to manage tickets and enhance their customer support experience.
The AI capabilities of Deskhero provided FreezeFlow Industries with suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies/manuals/presentations. This feature significantly improved the quality of their responses and boosted customer satisfaction.
Deskhero's AI also enhanced the search results, making it easier for the customer support team to find relevant information quickly. As a result, FreezeFlow Industries was able to handle more customer queries efficiently, improving their service quality.
FreezeFlow Industries also leveraged Deskhero's REST API to integrate the platform with their existing systems, further enhancing their customer support process. The company also used the custom fields feature to tailor the platform to their specific needs.
In conclusion, Deskhero's AI capabilities have significantly improved FreezeFlow Industries' customer support experience, leading to higher customer satisfaction and improved business performance.
How did Deskhero's AI capabilities improve FreezeFlow Industries' customer support experience?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This improves the quality of responses and boosts customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This makes it easier for the customer support team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing the customer support process.
* This article provides an example of how a fictive company in the Air Conditioning Supply industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
